Frequently Asked Questions
Everything you need to know about bringing your memories home.
What is the typical production time for custom photo frames?
Each piece is handcrafted to order. Standard production time is 3 to 5 business days, followed by shipping to your designated address.
Do you offer international shipping for your home decor items?
Yes, we ship our canvas prints, framed photos, and personalized home goods worldwide. Shipping costs and delivery times vary by destination.
What is your return policy for personalized products?
Since our items are custom-made with your personal photos, we only accept returns if the product arrives damaged or has a manufacturing defect.
How can I ensure my photo will look good when printed at a large scale?
Our system automatically checks the resolution of your uploaded image. If the file quality is too low for the selected size, a warning icon will appear during the design process.
What materials are used for your canvas prints?
We use archival-grade poly-cotton canvas and kiln-dried wooden stretcher bars to ensure your wall art remains vibrant and warp-resistant for years.
Can I change my order after it has been placed?
Orders enter our production queue within 2 hours. If you need to make a change, please contact our support team immediately, though we cannot guarantee changes once printing has begun.